SHIPPING & DELIVERY

We offer FREE standard shipping on all orders in the UK, EU, and worldwide.

All orders are shipped from London, UK.

UK Shipping

• Standard Shipping (2–4 business days): Free

• Express Shipping (UPS) (1–2 business days): £10

EU & Worldwide Shipping

• Standard Shipping (4–9 business days): Free

• Express Shipping (2–4 business days): £20

Please note:

• Orders are processed within 1–2 business days.

• Shipping times do not include weekends or public holidays.

Tracking

Once your order has been shipped, you will receive a tracking number via email.

Duties & Taxes

Please be aware that customers are responsible for any customs duties, import taxes, or VAT charged by your country.
These fees are not determined by us and vary by destination.

If a package is refused and returned to us, any return shipping fees or customs charges will be deducted from your refund.

Lost or Stolen Packages

• If your package is lost by the courier, we will reship it or issue a full refund—just let us know which you prefer.
  Please contact us at customercare@siennaalexander.com as soon as possible.

• If your package is marked as delivered but is stolen or misplaced, we unfortunately cannot offer a refund.
  If the shipping address provided was correct and matches delivery records, we are not liable.

That said, we understand that each situation is unique. If you believe there’s been a misunderstanding or issue, please contact us with any relevant information or evidence, and we will do our best to assist.

Questions?

For any further questions about shipping or delivery, please email us at customercare@siennaalexander.com.